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Well matched Cultures
Whether your offshoring project involves customer service, sales, or even application development, effective communication and mutual understanding between your offshore staff and your customers or local employees will be critical factors in attaining success. In addition to superior language skills, your offshore staff must possess natural sensitivity to your local culture. This is an area where the Philippines outshines other offshoring destinations.
English pervades every aspect of Philippine society, from television and movies to education and government. Filipino children grow up watching Western TV shows, listening to Western music and following Western pop culture. Instruction in most schools is carried out primarily in English. The dominant religion in the country is Roman Catholic, which further strengthens ties and affinity for the West. The result is that not only do Filipinos speak English with a pleasing, neutral accent, but they also possess a deep and natural understanding of Western Culture.
Combining these attributes with Filipinos’ warm and accommodating nature makes it easy to create an offshore Philippine team that mirrors the culture and values of your on-shore operation and enables them to function as a seamless and transparent component of your overall business.
Well-versed, Highly-Skilled Staff
Approximately 3 million new graduates of the Philippines’ world-class higher education system enter the job market each year.
In addition, Manila boasts a robust professional certification and continuing education system, providing developers and other skilled workers with additional qualifications such as Microsoft and Cisco Certifications, as well as sales and customer service training. It is possible to find staff with virtually any specialization in the Philippines.
Many of the world’s leading high-tech companies such as IBM, Dell, Samsung, and Texas Instruments have made large investments in their operations in the Philippines, so many job candidates have extensive experience at multinational corporations producing work to the highest international standards.