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Frequently Asked Questions

WHO WE ARE?

WHO ARE WE
Remote Control is an outsourcing company, fully incorporated in Hong Kong with subsidiaries in the Philippines. We pride ourselves by enriching clients and staff through simple and smart remote solutions, thus we call ourselves “The Remote Workforce Specialists”
WHERE ARE WE LOCATED & WHY?
We are located at Pavilion 03, Clark Center, Berthaphil III Jose Abad Santos Avenue, Zone, Clark Freeport, Mabalacat, Pampanga Our location is close to one of the city’s major transportation hubs, and only 15 minutes away from Clark International Airport and major thoroughfares such as the North Luzon Expressway (NLEX) or Subic-Clark-Tarlac Expressway (SCTEX), making it easily accessible to staff and visiting clients. Angeles City offers an endless talent pool and it is strategically located at the heart of the region where the best universities in the country can be found.
WHY THE PHILIPPINES?
Filipinos are very creative, dedicated and passionate people. Salaries are relatively low and there is a large pool of degree-holding applicants Typical cost savings of up to 70% on salaries. English is the primary language for business and education. Culturally compatible with western countries. Good infrastructure and amenities.

WHAT WE DO?

WHAT DO WE OFFER?
We help extend your team or business by recruiting highly skilled staff who work remotely in our Philippine office and perform the roles required. The staff are working full-time for you 40hrs per week.
What roles can be done with a remote workforce?​
As long as it can be done remotely, the possibilities of offshoring are endless. From Business Support Admin (EA’s, Appointment Setters), Accounting, Digital Marketing (Graphic Designers, Motion Graphic Artists), IT Programmers and App Developers, check out the sectors we cover for a more detailed overview.
How long does it take to build a team?​
The time it takes to build a team varies depending on requirements. A team can be up and running in as little as 7–10 days, standard timeline is 14-30 days.
Who will manage my team/staff?​

You will manage the day-to-day work of the staff. We manage HR, Payroll Facilities and IT services, so you won’t have to.

WHAT SETS REMOTE CONTROL APART FROM EVERYONE ELSE?

Can I get help training my staff?​

Our office environment is fully equipped with meeting, training & conferencing rooms for our clients to conduct onsite and online training to their team members.

WHAT'S THE PROCESS OF ADDING & REDUCING TEAM MEMBERS?
To add to your team, just send us a notification of your intention, which will trigger the process for our recruitment team to send you candidates as soon as we know your requirements. Simply choose your new staff member and select a suitable start date. Reducing the size of your team is possible as long as you give the 30-day notice to disengage the staff member.
Where will my potential staff work? What is the available work setup?​

Your staff will be stationed here at our establishment. Our clients have several options such as partitioned desks, open desks, exclusive business suite, or Work From Home (WFH) Module.

Is there a risk of technical or infrastructure failures?​
With top of the line broadband connections along with redundancies across multiple service providers, our premises have a backup generator in case of power interruptions with all computer equipment supported by UPS units.
How will Remote Control manage data protection?​

As we are located in the Philippines, we are bound to comply and observe the Philippine Data Privacy Act (DPA), which is closely patterned after the European Union’s General Data Protection Regulation (GDPR).

We work at the level of security that you require. Our IT team can discuss and agree with your required set-up. Our premises are entirely CCTV covered. The data is on your system, not ours. We place high importance on data security. No staff can print any documentation without client or Remote Control’s management’s approval.

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